Frequently Asked Questions

You are important to us! All feedback, comments or concerns are welcomed. We aim to enhance our business and service. As customers, you have the power to tell us what you loved and what you would like us to improve on.


Which prison is my loved one located in?

Have the inmates CDC number and name to be able to locate them.

Click here to access the CDCR prisoner locator

How can I get an appointment to see my loved one in prison?

CDCR now provides an easy-to-use appointment system called VPASS. This process allows you to expedite and enhance your visiting experience. You must be an approved visitor to use this system.

Click here to access VPASS

Can I give my loved one money while I am on my visit?

No, you are unable to give an inmate money while you are visiting. However, if you would like your loved one to have money, please click on the link below.

Click here to view the several different ways of sending your loved one money.

Will I come back the same day I leave?

Yes, all trips are same day turn-a-round trips unless noted otherwise. For details, please contact us at +1 (800) 370-1235 and/or info@onefamilytransportation.com.

If you have any further questions or comments that you’d like answered in a timely manner and you’re online, please do not to hesitate and post a question to our wall on Facebook @OneFamilyTransportation.

 

For 2021 moving forward:

The three phases are outlined in the department’s Roadmap to Reopening at https://www.cdcr.ca.gov/covid19/reopening/roadmap/.

Visiting hours vary, but most facilities will schedule video and in-person visits between 7 a.m. and 4 p.m. on weekends and holidays. Visiting slots will be limited based on space availability in accordance with COVID-19 safety protocols.

Reservations for an in-person visit can generally be made by submitting an email reservation as early as 8 a.m. on Saturday and as late as 8 a.m. Monday the week before the anticipated visit.

All institutions will follow public health protocols while conducting visits, including the use of masks, physical distancing and sanitation of each station following a visit. CDCR will continue to enforce visitation rules including appropriate attire as outlined at https://www.cdcr.ca.gov/visitors/inmate-visiting-guidelines/.